Order Processing
Orders are not processed on weekends and holidays. Products ship within 2-5 business days. During Sales/promotions, processing times may take up to 14 business days.

Shipping Policy
All orders within the South Africa are shipped via Courier Guy or Postnet. It takes approximately 2-5 business days for orders to be delivered. Orders would be shipped once payment is confirmed and cleared. . The Lux Premium Hair reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.

Errors and Shipment Delays
We will not be responsible for shipment delays due to weather or other natural or environmental factors, we will try our best to ship out products at the specified timeframe promised. However, we advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported 3 business days of the date of delivery. Once confirmed that an incorrect item was sent, we reserve the right to resend the correct product or refund your money. However, the incorrect products must be returned to our office prior to re-shipping of products.